AUTONET TV

Suspension Service at Acheson Auto Works in CLIVE

During an inspection at Acheson Auto Works in CLIVE, your friendly and knowledgeable automotive service technician will check for worn, broken or missing parts.

Here's a quick rundown of suspension system components:

There are the springs which hold the weight of your vehicle. There are several varieties of springs. Springs are heavy duty parts that rarely break or wear out. Shock absorbers work in conjunction with springs to smooth out the ride and help keep the tires on the road. Good shocks are essential for handling performance and ride comfort.

You've probably heard of struts. They combine a shock absorber and a coil spring in one unit. Shocks and struts will wear out over time. If your tires develop a cupped wear pattern, your shocks or struts may be wearing out. This is from the shocks bouncing unevenly. You may notice a floaty or drifting sensation when cornering. If the front of your vehicle dives excessively when stopping, or rocks back and forth after you've stopped, your shocks may be worn out. And if they are leaking fluid, it's definitely time to replace them at Acheson Auto Works.

If you are experiencing any of these symptoms, visit Acheson Auto Works for a suspension inspection. Same applies if you've been in an accident that involved one of your wheels. If your vehicle suspension actually fails, it could lead to a serious accident, so don't put it off.

When you replace your shocks, it's usually a good idea to replace all four at the same time. That'll give you more even handling. Talk with your friendly and knowledgeable pros at Acheson Auto Works because you don't want a big difference between the performance of your shocks from wheel to wheel, and replacing all may be the safest bet.

There are different grades of shocks and struts. You always want to use a replacement shock or strut that equals the one that came as original equipment when your vehicle was new. But remember, they were designed to meet the expected needs of the broad range of CLIVE people who buy that particular vehicle. Your needs may be more specialized.

For example, if you want increased handling performance, your Acheson Auto Works service advisor can recommend an upgraded shock or strut specially designed for improved handling. If you haul heavy loads or trailers in CLIVE, we can recommend some heavy duty shock absorbers.

Acheson Auto Works
8000 UNIVERSITY BLVD
CLIVE, IA 50325
515-223-4300

Why Is My Check Engine Light On?

The Check Engine Light strikes fear into the hearts of some CLIVE drivers, and is totally ignored by just as many. Just what it means is a mystery to most people.

Let's get the urgency issues out of the way first. If your Check Engine light is flashing, that means that something is wrong that could cause engine damage. Naturally, you need to get that taken care of right away. If your check engine light is flashing, you shouldn't drive at high speeds, tow or haul heavy loads. Take it easy all the way to your CLIVE service center.

If the light is glowing steadily, you should keep an eye on it for a day or two. If the light doesn't go off, schedule an appointment with your friendly and knowledgeable pros at Acheson Auto Works to get it checked out.

Some more information on how the Check Engine light works may be helpful for CLIVE drivers. Most of your engine functions are controlled by a computer, not surprisingly, called an engine control computer. The computer is able to adjust many engine parameters for environmental conditions, engine condition and even the way you drive.

In order to make these adjustments, the computer relies on a network of sensors to provide data. The computer knows the proper operating range for each sensor. When a sensor reading is out of range, the computer runs some tests and may turn on the vehicle's Check Engine light.

A simple example is a loose or missing gas cap. This may cause one of the sensors to read out of range. The computer doesn't know if it's a serious condition that caused the reading or just a loose gas cap, so it stores a trouble code and turns on the Check Engine light.

Now when you tighten up the gas cap, the sensor readings will be in the correct range. The computer will keep checking on the report for a day or two. Since a bad reading didn't come up again, it turns off the Check Engine light. The computer will also try to make adjustments to compensate for some readings. If it can do so, it'll then turn off the Check Engine light.

If the problem can't be resolved then the light will remain on, and you should get your vehicle looked at. Your friendly and knowledgeable pros at Acheson Auto Works will plug a scanner into the on-board diagnostic port and read the trouble code stored in the computer. The trouble code will give the technician a starting place as he diagnoses the cause of the problem.

Acheson Auto Works
8000 UNIVERSITY BLVD
CLIVE, IA 50325
515-223-4300

Questions to Ask Your CLIVE Service Advisor

We find that a lot of CLIVE drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because vehicles have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our CLIVE automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It's all about the communication. It's a little harder when you're trying to find the right service center in CLIVE. But once you've developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let's go back to the medical example. When your doctor's explaining something to you, it's something that she understands very well and is very familiar with. So she may use jargon you don't understand or that you don't have the education and training that's foundational to understanding what she's trying to explain.

So you fall behind and get frustrated.

It can be the same with your CLIVE automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you're not sure, ask what the payment policies are. For example, there's a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what's done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your CLIVE service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is tight, he might be able to find a rebuilt or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that's done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Give us a call.

Acheson Auto Works
8000 UNIVERSITY BLVD
CLIVE, IA 50325
515-223-4300